How do payments work?+
Payment method and stages are stated in the written proposal alongside the project scope. Choosing a package here does not initiate a payment.
Do you require an advance payment?+
Any advance payment and its amount depend on the project scope and are shared at proposal stage. The payment schedule is agreed before work starts.
How many days does a website take?+
Timing depends on page count, content, approvals and integrations. After the first conversation, we share a schedule with delivery stages.
Are domain and hosting included?+
Domain, hosting and third-party licences are excluded from starting prices unless explicitly included. We check your current infrastructure at the start.
Will I own the website and accounts?+
Your business retains ownership of its domain and platform accounts. Source files, access and usage rights to be handed over are specified in the written scope.
Can I upgrade my package later?+
We review new pages, modules or integrations against your existing infrastructure. Additional work is scoped and priced in a separate proposal.
Is a maintenance service mandatory?+
Maintenance is a separate service. Update, backup and support responsibilities are agreed at handover. An optional monthly support plan can be tailored to your needs.
Do you take a commission on e-commerce sales?+
The setup and management fees listed here do not include a sales commission. Payment providers, marketplaces and platform providers charge under their own terms.
What does a revision round cover?+
A revision round adjusts the submitted design within the agreed scope. New pages, different functions or designs outside that scope are assessed separately.
How are invoicing and tax details provided?+
Invoicing and tax details are stated in the final proposal and service terms. Confirm what the website estimate covers against the written proposal.
Is ad spend included in the package price?+
Media spend paid to Google, Meta or similar platforms is separate from agency management fees. The budget is agreed around your goals and working plan.
Are photo and video shoots included in social media packages?+
Shooting and production are priced separately. Content quantities, location, editing and delivery formats are defined within the project scope.
